Privacy Policy
Last updated: 14th February 2025
Introduction
At Magpie Markets Limited ("Company," "we," "our," or "us"), we understand the importance of your privacy and are dedicated to protecting the personal data you share with us. This Privacy Policy outlines the types of information we collect, how we process, use, store, and protect that data, and the choices you have regarding your personal information when accessing our website, platform, and related services (collectively, the "Services").
We are committed to maintaining the highest standards of data protection and ensuring compliance with applicable privacy laws and regulations. By providing this Privacy Policy, we aim to be transparent about our data practices and empower you with the necessary knowledge to make informed decisions regarding your personal information.
When you access or use our Services, whether by browsing our website, registering for an account, engaging in transactions, or communicating with us, you agree to the collection, processing, and sharing of your personal data as described in this Privacy Policy. Your use of the Services constitutes acceptance of our privacy practices, and we encourage you to read this policy carefully.
If you do not agree with any part of this Privacy Policy or are uncomfortable with how we handle your data, we kindly ask that you discontinue the use of our Services. We recognize the evolving nature of privacy regulations and digital technologies, and we reserve the right to update this Privacy Policy from time to time to reflect any changes in our data practices, business operations, or legal requirements. Any modifications will be posted on our website, and we encourage you to review this policy periodically to stay informed about how we handle your data.
Protecting your privacy is our priority, and we are dedicated to ensuring that your personal information remains secure, confidential, and used only for legitimate business purposes. If you have any questions or concerns regarding this Privacy Policy, please feel free to contact us through the appropriate channels provided in this document.
1. Information we collect
At Magpie Markets Limited, we collect various types of information to facilitate the functionality of our Services, enhance security, and comply with legal and regulatory requirements. The information we collect falls into multiple categories, including personal details, technical data, blockchain-related records, and third-party sources. Below is a detailed breakdown of the types of data we collect and how they are used.
1.1 Personal Information
To provide access to our Services and ensure compliance with applicable laws, we may collect personally identifiable information (PII) that you voluntarily provide when registering an account, using our platform, or communicating with us. This may include, but is not limited to:
- Basic Contact Information – Your full name, email address, phone number, and any other contact details necessary for identification, communication, or account-related notifications.
- Identity Verification Data – If required by regulatory compliance, we may request identification documents such as passports, driver's licenses, government-issued IDs, proof of address (such as utility bills), and any other documentation necessary for Know Your Customer (KYC) and Anti-Money Laundering (AML) procedures.
- Payment and Transaction Details – While we do not directly process payments, we may collect limited financial information such as payment transaction details, cryptocurrency wallet addresses, and billing information to facilitate transactions through our Services.
- User Communications – Any information you provide when reaching out to our customer support team, submitting inquiries, or engaging in discussions related to your use of the platform.
The collection of personal information allows us to verify user identities, maintain account security, provide customer support, and fulfill legal obligations related to fraud prevention and financial compliance.
1.2 Technical and Usage Information
When you interact with our Services, we automatically collect certain technical and usage data to improve system performance, enhance user experience, and safeguard our platform against potential threats. This includes:
- IP Address and Device Information – We collect information about the device you use to access our Services, including the IP address, browser type, operating system, and unique device identifiers. This data helps us detect unauthorized access, prevent fraudulent activities, and ensure platform security.
- Log Data and Usage Analytics – Our servers automatically generate log files that capture details such as timestamps, login attempts, session durations, navigation patterns, and interactions within the platform. This data is used to analyze user behavior, detect anomalies, and optimize the performance of our Services.
- Cookies and Tracking Technologies – We utilize cookies, web beacons, and similar tracking mechanisms to store preferences, enhance security, and personalize user experiences. Cookies enable functionalities such as remembering login credentials, detecting suspicious activities, and providing customized content. Users can modify their cookie preferences through browser settings, but disabling certain cookies may affect the usability of our platform.
Technical and usage information allows us to enhance the security, stability, and efficiency of our platform while also helping us improve our Services based on user engagement trends.
1.3 Blockchain-Related Information
Due to the nature of blockchain technology, certain transactional and publicly available data may be collected and stored as part of our Services. This includes:
- Public Wallet Addresses – When conducting transactions using blockchain-based assets, your wallet address may be recorded and associated with on-chain activities. While public wallet addresses do not directly reveal personal identities, they can sometimes be analyzed in conjunction with other data sources.
- Smart Contract Interactions – Any interactions you conduct with smart contracts through our platform may be recorded on the relevant blockchain network. Since blockchain transactions are immutable and publicly verifiable, users should be aware that transaction history cannot be erased or modified.
We do not have control over blockchain data, as decentralized networks operate independently. However, we may analyze on-chain activities for security monitoring, compliance checks, and fraud prevention.
1.4 Third-Party Data
In addition to the information collected directly from users, we may receive and process data from third-party sources, including:
- Analytics and Service Providers – To better understand user behavior and optimize our Services, we may integrate third-party analytics tools that collect aggregated data regarding platform usage, traffic trends, and engagement patterns. These tools help us refine our features, enhance security, and improve user experience.
- Regulatory and Compliance Data – In certain cases, we may receive information from governmental authorities, compliance agencies, or industry partners to verify user identities, detect fraudulent activities, or meet legal obligations. This data may include sanctions lists, adverse media reports, or other risk assessment indicators.
- Partnered Service Providers – If you interact with third-party applications, wallets, or financial service providers through our platform, we may receive limited user information to facilitate transactions and ensure interoperability between different services.
Third-party data sources are used strictly for enhancing our Services, ensuring compliance, and protecting users against fraud and financial crime. We do not sell or share your personal information with unauthorized entities.
2. How we use your information
At Magpie Markets Limited, we are committed to ensuring that all collected data is used responsibly, securely, and in compliance with applicable laws. We process the information gathered from users for a variety of essential functions, including service delivery, legal compliance, security enhancements, user experience improvements, and marketing efforts. The following sections outline the specific ways in which we use your information.
2.1 Service Provision and Security
One of the primary reasons we collect user data is to provide seamless access to our platform and ensure the security of our Services. This includes:
- Operating and Maintaining Our Services – We utilize user information to enable account registrations, authenticate user identities, process transactions, and deliver core functionalities of our platform. This ensures that users can access and utilize our Services efficiently without disruptions.
- Enhancing Security Measures – To safeguard user accounts and protect our platform from unauthorized access, we employ advanced security protocols, such as multi-factor authentication (MFA), behavioral analytics, and encryption. User data, including login activity and device identifiers, helps us monitor suspicious activities and detect potential security threats.
- Preventing Fraud and Malicious Activities – Our fraud detection systems analyze user behavior, transaction patterns, and risk indicators to identify potentially fraudulent activities. In cases where suspicious behavior is detected, we may temporarily restrict access, request additional verification, or take necessary legal action to prevent financial losses.
- Enforcing Our Terms of Use – By analyzing user activity and compliance with our platform policies, we ensure that all interactions align with our Terms of Service. If violations are detected, appropriate actions—such as warnings, suspensions, or account terminations—may be taken to maintain platform integrity.
Service provision and security remain our top priorities, and we continuously improve our systems to provide users with a safe and efficient platform experience.
2.2 Legal and Compliance Obligations
As a regulated entity, Magpie Markets Limited is required to comply with various legal, regulatory, and industry-specific obligations. We use user information to:
- Adhere to Compliance Standards – We collect and process personal data in accordance with data protection laws, financial regulations, and global compliance requirements such as Know Your Customer (KYC) and Anti-Money Laundering (AML) standards.
- Conduct Identity Verification and Risk Assessments – To prevent illicit activities such as money laundering, terrorism financing, and financial fraud, we verify user identities using the provided identification documents, transaction histories, and third-party compliance databases.
- Meet Reporting and Disclosure Requirements – In cases where we are legally obligated to provide user data to regulatory authorities, law enforcement agencies, or financial oversight bodies, we comply with such requests while ensuring users' privacy rights are respected.
- Monitor and Prevent Unauthorized Financial Activities – By tracking transactions, public blockchain activities, and on-chain interactions, we can identify and mitigate risks associated with illegal financial activities, ensuring a legally compliant ecosystem.
Our legal and compliance measures help maintain the credibility and legitimacy of our platform while protecting users from financial crimes and regulatory risks.
2.3 User Experience and Communication
To enhance engagement and usability, we use collected data to optimize our platform and facilitate effective communication with users. This includes:
- Personalizing User Experience – By analyzing user preferences, browsing history, and interactions, we tailor our Services to offer a more intuitive and relevant experience. Personalized dashboards, recommended content, and optimized workflows contribute to improved usability.
- Providing Service Updates and Notifications – Users may receive essential notifications regarding account activity, system maintenance, security alerts, and policy updates. These communications ensure users stay informed about platform changes and security-related matters.
- Customer Support and Issue Resolution – When users reach out for assistance, we utilize collected data to troubleshoot issues, provide technical support, and address inquiries efficiently. Access to user history allows our support teams to offer more accurate solutions.
- Enhancing Platform Features – Feedback, analytics, and user engagement patterns are analyzed to develop new features, fix bugs, and optimize existing functionalities. Continuous improvements help us deliver a seamless and efficient platform experience.
We strive to balance the personalization of our Services with user privacy, ensuring that data-driven enhancements are beneficial while maintaining transparency and user control.
2.4 Marketing and Analytics
To grow and refine our Services, we use collected information for marketing purposes, strategic decision-making, and business intelligence. This includes:
- Analyzing Trends and User Behavior – We leverage data analytics to understand how users interact with our platform, which features are most utilized, and where improvements are needed. These insights guide the development of new functionalities and user-centric enhancements.
- Providing Promotional Materials – Users may receive marketing emails, newsletters, or promotional content regarding new services, platform updates, or special offers. These communications are designed to keep users informed about relevant opportunities. However, users have full control over their preferences and can opt out at any time.
- Optimizing Marketing Campaigns – Our team utilizes data-driven insights to measure the effectiveness of marketing campaigns, adjust targeting strategies, and refine messaging for better audience engagement.
- Collaborating with Third-Party Partners – We may work with external advertising and analytics platforms to enhance marketing reach. These partners help us assess audience demographics, campaign performance, and potential market expansion opportunities.
We respect user privacy and provide clear opt-out mechanisms for marketing communications, ensuring that promotional activities remain non-intrusive and user-friendly.
3. Sharing and disclosure of information
At Magpie Markets Limited, we take data privacy seriously and ensure that your personal information is not sold or rented to third parties. However, in order to operate effectively, maintain compliance with legal requirements, and enhance platform functionality, we may need to share your data under specific circumstances. The following outlines the limited situations where your information may be disclosed and the measures we take to protect it.
3.1 With Service Providers
To provide a seamless and secure user experience, we work with various third-party vendors and partners who assist in different aspects of our platform operations. These service providers may have access to certain user data to perform specific tasks, including:
- Platform Functionality – External technology providers help us manage our infrastructure, maintain servers, and optimize platform performance. This includes cloud service providers, content delivery networks (CDNs), and software maintenance partners.
- Analytics and Performance Monitoring – We collaborate with analytics firms to understand user behavior, assess platform performance, and refine user experience. These third-party tools help us identify trends, detect issues, and enhance the usability of our services.
- Security and Fraud Prevention – To protect against fraud, hacking, and other security threats, we may share data with cybersecurity firms that specialize in risk analysis, intrusion detection, and identity verification. These measures help us maintain a safe environment for all users.
- Compliance and Legal Support – As part of our regulatory obligations, we may work with compliance specialists, auditing firms, and risk assessment providers to ensure adherence to industry standards and prevent financial crimes.
All service providers engaged by Magpie Markets Limited are subject to strict confidentiality agreements and are only permitted to use user data in accordance with our instructions and applicable data protection laws.
3.2 Legal and Regulatory Disclosures
As a regulated entity, we may be legally required to disclose certain user information in compliance with legal, regulatory, or law enforcement requests. Situations where such disclosures may occur include:
- Court Orders and Legal Proceedings – If required by a subpoena, warrant, or other legally binding order, we may be obligated to provide user data to governmental or judicial authorities. We ensure that such disclosures comply with applicable laws and seek to notify affected users where possible, unless legally prohibited.
- Financial Regulations and Compliance Obligations – We adhere to Anti-Money Laundering (AML), Know Your Customer (KYC), and Counter-Terrorism Financing (CTF) regulations. This means we may share user information with financial regulatory bodies, compliance agencies, or law enforcement agencies when investigating suspicious activities or fulfilling due diligence requirements.
- Risk Management and Fraud Prevention – In cases where fraudulent activities, financial crimes, or security threats are detected, we may cooperate with relevant authorities, financial institutions, or blockchain analytics firms to mitigate risks and prevent illicit transactions.
Our commitment to legal compliance ensures that our platform remains secure, transparent, and aligned with global financial and data protection regulations.
3.3 Business Transfers
In the event of significant corporate changes, user data may be transferred as part of business transactions. Such situations include:
- Mergers and Acquisitions – If Magpie Markets Limited is acquired by, or merged with, another company, user data may be transferred as part of the transition. This ensures continuity of services and operational stability.
- Corporate Restructuring or Asset Transfers – Should our business undergo restructuring, reorganization, or a sale of assets, user information may be transferred to the acquiring entity as part of the new business operations.
- Bankruptcy or Liquidation – In the unlikely event of insolvency, bankruptcy, or liquidation proceedings, user data may be handled in accordance with applicable legal requirements and transferred to authorized entities responsible for managing outstanding obligations.
In all cases of business transfers, we ensure that the acquiring or successor entity continues to uphold the privacy commitments outlined in this Privacy Policy. Users will be notified of significant business changes affecting data handling practices.
3.4 Public Blockchain Data
Due to the inherent nature of blockchain technology, certain transaction-related data is publicly visible and cannot be altered or erased. Key points to consider include:
- Immutable and Transparent Ledger – Transactions conducted on blockchain networks, including cryptocurrency transfers and smart contract interactions, are permanently recorded on public ledgers. This means that blockchain addresses, transaction amounts, and timestamps may be publicly accessible to anyone with blockchain exploration tools.
- Limited Anonymity – While blockchain transactions do not inherently include personally identifiable information (PII), users should be aware that linking blockchain addresses to real-world identities is possible through external data correlation or regulatory requirements.
- Regulatory and Compliance Monitoring – Public blockchain data may be analyzed by compliance authorities, financial institutions, or blockchain analytics firms to detect illicit activities, ensure transaction legitimacy, and enhance financial security.
Since blockchain transactions are decentralized and beyond the control of any single entity, users should exercise caution and be mindful of the privacy implications of on-chain activities.
4. Data retention and security
At Magpie Markets Limited, we recognize the importance of safeguarding user data while ensuring compliance with legal, operational, and security requirements. Our data retention and security policies are designed to balance the need for data preservation with privacy protection, ensuring that personal information is stored only for as long as necessary and protected against unauthorized access or misuse.
4.1 Retention Period
We retain user data based on the nature of the information, regulatory obligations, and business requirements. Our data retention strategy includes the following key principles:
- Regulatory and Compliance Obligations – Various financial and regulatory authorities require businesses like ours to retain user records for a specified period to comply with Anti-Money Laundering (AML), Know Your Customer (KYC), and taxation laws. These requirements dictate that certain user data, including identity verification details and financial transactions, must be stored for several years, even after account closure.
- Operational Necessity – We retain data required for the ongoing operation of our services, including account management, customer support inquiries, and dispute resolution. This ensures users can recover their accounts and transaction history when necessary.
- Security and Fraud Prevention – To mitigate security threats, prevent fraudulent activities, and support law enforcement investigations, we store logs and security-related data for an appropriate duration. Retaining these records helps us detect and respond to potential risks effectively.
- Blockchain Data Storage – Due to the decentralized and immutable nature of blockchain technology, transactions conducted on blockchain networks are permanently recorded. Unlike traditional databases, blockchain data cannot be altered or deleted. Users should be aware that their blockchain transaction history will remain publicly accessible and verifiable indefinitely.
Once the retention period expires or data is no longer needed, we securely dispose of or anonymize the information to prevent unauthorized access or identification. Anonymized data may be used for research, analytics, or improving our services without compromising user privacy.
4.2 Security Measures
Ensuring the security of user data is a top priority for Magpie Markets Limited. We employ a comprehensive security framework designed to protect personal information from unauthorized access, data breaches, and cyber threats. Our security measures include:
- Encryption Technologies – We utilize strong encryption protocols to protect sensitive data both in transit and at rest. This ensures that information such as login credentials, personal details, and financial records remain inaccessible to unauthorized parties.
- Access Controls and Authentication – Our platform enforces strict access controls to limit data exposure. Multi-factor authentication (MFA), role-based permissions, and secure login mechanisms are implemented to prevent unauthorized account access.
- Continuous Monitoring and Threat Detection – We deploy real-time monitoring systems and advanced security analytics to detect suspicious activities, unauthorized access attempts, and potential security vulnerabilities. Automated alerts and response mechanisms help us take immediate action to protect user data.
- Regular Security Audits and Compliance Reviews – Our security infrastructure undergoes periodic assessments, penetration testing, and third-party audits to identify and remediate potential weaknesses. We align our security practices with industry standards and regulatory requirements to maintain a robust defense against cyber threats.
- Data Anonymization and Masking – In certain cases, we use anonymization techniques to store data in a way that prevents personal identification. This adds an additional layer of privacy while still allowing us to derive insights for analytics and service improvements.
Risk Acknowledgment
Despite our extensive security measures, it is important to recognize that no online system is completely immune to risks. Cyber threats continue to evolve, and while we strive to maintain industry-leading security protocols, we cannot guarantee absolute protection against all potential breaches. Users play an essential role in safeguarding their personal data by:
- Using strong, unique passwords for their accounts
- Enabling multi-factor authentication (MFA)
- Being cautious of phishing attempts and fraudulent communications
- Keeping their devices and software up to date with the latest security patches
5. Your rights and choices
Magpie Markets Limited is committed to ensuring transparency and control over how your personal data is collected, processed, and stored. Depending on the laws applicable in your jurisdiction, you may have specific rights regarding your personal information. These rights empower you to access, modify, or restrict the use of your data, ensuring that you have a say in how your information is managed. Below, we outline your key rights and the processes through which you can exercise them.
5.1 Access and Correction
You have the right to access and review the personal information we have collected about you. If you wish to obtain a copy of your data, you may submit a request through our designated channels. Upon verification of your identity, we will provide a summary of the information we store about you, including account details, transaction records, and other relevant data.
Additionally, if you identify any inaccuracies in the personal data we hold, you have the right to request corrections. Ensuring that your information is accurate and up to date is important for maintaining the integrity of our services. To request modifications, you can contact our support team with details of the necessary corrections, and we will take appropriate steps to update your records accordingly.
5.2 Deletion and Restriction
Subject to applicable legal and regulatory requirements, you may request the deletion of your personal data from our systems. However, there are circumstances where we may be required to retain certain information:
- Legal and Compliance Requirements – We may need to retain your data to comply with anti-money laundering (AML) regulations, tax laws, and other financial or legal obligations.
- Dispute Resolution and Fraud Prevention – If you have engaged in transactions on our platform or have pending disputes, we may need to retain relevant records to protect against fraud or legal claims.
- Blockchain Transactions – Since blockchain transactions are immutable and publicly recorded, we cannot modify or erase blockchain-related data.
If full data deletion is not possible due to these constraints, we may offer to restrict the processing of your information instead. This means that while your data will remain in our system for legal compliance, it will not be used for any other purposes.
5.3 Opt-Out of Marketing
We value your privacy and provide you with the option to control how you receive marketing communications from us. If you no longer wish to receive promotional emails, newsletters, or other marketing messages, you can opt out at any time by clicking the unsubscribe link provided in the email.
Additionally, you may update your communication preferences within your account settings or contact our support team to request removal from our marketing lists. Please note that opting out of promotional communications does not affect your ability to receive important service-related notifications, such as security alerts, legal updates, or account-related messages.
5.4 Data Portability
Where applicable, you may have the right to request a structured, machine-readable copy of the personal data you have provided to us. This right to data portability allows you to obtain your information in a commonly used format and, where technically feasible, request that we transfer it to another service provider.
However, this right applies only to specific data types processed with your consent or under a contractual agreement. For example, blockchain transaction data and compliance-related records may not be subject to portability due to the inherent nature of decentralized technology and regulatory obligations.
6. Cookies and Tracking Technologies
At Magpie Markets Limited, we use cookies and similar tracking technologies to enhance your experience while using our Services. These technologies help us provide a seamless, secure, and customized browsing experience. Below, we explain what cookies are, how we use them, and how you can manage your cookie preferences.
6.1 What Are Cookies?
Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. These files contain data that allows the website to recognize your device and remember certain information, such as user preferences, login details, and browsing activity. Cookies help improve website functionality, enable secure transactions, and provide insights into user interactions.
Cookies can generally be categorized into the following types:
- Session Cookies – These cookies are temporary and expire once you close your browser. They are used to maintain session integrity, such as keeping you logged in while navigating different pages.
- Persistent Cookies – These remain on your device for a specified period and help remember your settings, preferences, and login credentials for future visits.
- First-Party Cookies – Set directly by our website, these cookies help us improve site performance and provide essential functionalities.
- Third-Party Cookies – Set by external services (such as analytics providers or advertisers), these cookies track usage patterns and deliver targeted content.
In addition to cookies, we may use web beacons, pixels, and other tracking technologies to collect data about user activity, email interactions, and advertising performance.
6.2 How We Use Cookies
We use cookies and similar tracking technologies for the following purposes:
6.2.1 Enhancing User Experience
Cookies allow us to provide a personalized browsing experience by remembering your preferences, such as language settings, theme selections, and login details. This ensures that you don’t have to manually adjust settings every time you visit our platform.
6.2.2 Improving Security and Fraud Prevention
We use cookies to detect unauthorized access attempts, prevent fraudulent activities, and maintain the security of our platform. For example, cookies help us recognize trusted devices and notify users of suspicious login attempts.
6.2.3 Analytics and Performance Optimization
Cookies help us gather insights into how users interact with our website, enabling us to identify areas for improvement. We utilize analytics tools (such as Google Analytics) to track page views, navigation paths, and engagement levels, allowing us to refine our services based on user behavior.
6.2.4 Enabling Core Functionality
Certain cookies are essential for our website to function properly. These cookies enable basic features such as account authentication, shopping cart functionality (if applicable), and seamless navigation between pages.
6.2.5 Marketing and Advertising
We may use cookies to track user interactions with marketing campaigns, measure the effectiveness of advertisements, and deliver personalized content. Third-party advertising partners may also set cookies to display relevant ads based on your browsing history. You can opt out of targeted advertising by adjusting your cookie preferences.
6.3 Managing Cookies
We provide you with the ability to control how cookies are used on your device. You can manage your cookie preferences in the following ways:
6.3.1 Browser Settings
Most web browsers allow you to modify cookie settings, block cookies, or delete stored cookies. Here’s how you can adjust cookie settings in popular browsers:
- Google Chrome: Go to Settings > Privacy and security > Cookies and other site data.
- Mozilla Firefox: Navigate to Options > Privacy & Security > Cookies and Site Data.
- Safari: Open Preferences > Privacy and adjust cookie settings.
- Microsoft Edge: Go to Settings > Cookies and site permissions.
6.3.2 Adjusting Site Preferences
Some websites (including ours) offer cookie preference settings directly on the platform. This allows users to accept or reject specific categories of cookies, such as analytics or marketing-related cookies.
6.3.3 Clearing Cookies Periodically
For users who prefer additional privacy, clearing cookies regularly can help remove stored data and prevent tracking. However, clearing cookies may also log you out of websites and reset your saved preferences.
6.4 Consent and Updates to Cookie Policy
When you first visit our website, you may be presented with a cookie consent banner that allows you to accept or customize your cookie preferences. By continuing to use our website without changing your settings, you consent to our use of cookies as described in this policy.
We may update our cookie policy periodically to reflect changes in technology, legal requirements, or business practices. Any significant changes will be communicated through website notifications or updates to this Privacy Policy.
7. Third-party Services
Magpie Markets Limited utilizes various third-party services to enhance the functionality, security, and efficiency of our platform. While these integrations are designed to improve user experience, it is important to understand that we do not have direct control over how third-party entities handle your data. Below, we outline the role of third-party services within our platform and how they may interact with your personal information.
7.1 External Links
Our website and platform may contain links to external websites, services, or applications operated by third parties. These links are provided for user convenience and may direct you to platforms such as:
- External payment processors
- Government or regulatory websites
- Third-party authentication services
- Social media platforms
- News or research portals related to blockchain and finance
While we strive to provide links to reputable sources, we are not responsible for the privacy practices, security policies, or content of third-party websites. Clicking on an external link means you will be subject to the terms and privacy policy of that specific platform, and we encourage you to review their policies before providing
any personal data.
7.2 Third-Party Integrations
To enhance our Services, we integrate with third-party service providers that assist with analytics, security, compliance, and blockchain interactions. These integrations include:
7.2.1 Analytics and Performance Monitoring
We use external analytics tools (such as Google Analytics, Mixpanel, or similar platforms) to track user interactions, website performance, and engagement trends. These tools collect data such as:
- Pages visited
- Session duration
- Click patterns
- Geolocation data (IP-based)
This information helps us optimize the platform and provide a more personalized user experience. If you wish to opt out of analytics tracking, you can modify your cookie settings or use browser-based privacy extensions.
7.2.2 Blockchain Explorers and Smart Contract Interactions
Since our platform may involve blockchain-based transactions, we integrate with third-party blockchain explorers (such as Etherscan, BscScan, or Polygonscan) that provide transparency on transaction details. When you interact with blockchain-based services:
- Your public wallet address and transaction details may be visible on public ledgers.
- Blockchain data is immutable and cannot be deleted, modified, or hidden.
- We do not control the data processing policies of blockchain networks.
7.2.3 Compliance and Regulatory Services
To meet Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations, we may partner with third-party compliance firms that assist in identity verification and fraud detection. These services may request:
- Government-issued identification documents
- Biometric verification (e.g., facial recognition)
- Address verification (e.g., utility bills, bank statements)
Our compliance partners adhere to strict regulatory standards and implement security measures to protect your personal data. However, we advise users to verify the privacy policies of such third-party providers before submitting sensitive information.
7.2.4 Payment and Transaction Processing
If our Services involve financial transactions, we may use third-party payment gateways or crypto-processing solutions. These payment providers may collect and process your financial information independently. We do not store credit card details or sensitive payment data directly on our servers.
7.2.5 Customer Support and Communication Tools
For enhanced customer support, we may integrate with chatbots, helpdesk software (such as Zendesk or Intercom), and email marketing tools. These services may collect metadata related to your inquiries, preferences, and communication history.
7.3 Managing Third-Party Data Sharing
Since some third-party services automatically collect data upon interaction, you can manage your privacy settings in the following ways:
- Review Third-Party Privacy Policies – Before using any integrated service, check their privacy terms to understand how your data is handled.
- Limit Data Sharing via Account Settings – If available, you can restrict certain permissions or disable third-party access in your account settings.
- Opt-Out of Third-Party Analytics – Use browser settings or opt-out tools to prevent third-party analytics from tracking your activity.
- Use Privacy-Focused Browsers – Browsers like Brave, Firefox, or DuckDuckGo offer enhanced tracking protection against third-party data collection.
7.4 Disclaimer on Third-Party Risks
While we carefully select our third-party service providers, we cannot guarantee or be held liable for their security practices. If a third-party service suffers a data breach or policy change, it is their responsibility to notify affected users and address security concerns.
8. International Data Transfers
Magpie Markets Limited operates in a global environment, which means that we may need to transfer, store, and process your personal data across multiple jurisdictions. These international data transfers are essential for the efficient operation of our Services, compliance with regulatory requirements, and to provide you with seamless access to our platform, regardless of your geographical location.
8.1 Data Storage Locations
To ensure system reliability, security, and compliance, we may store and process your personal data in multiple jurisdictions, including but not limited to:
- British Virgin Islands (BVI) – Our principal jurisdiction, where the company is incorporated.
- European Union (EU) / European Economic Area (EEA) – If necessary to comply with GDPR requirements.
- United States – If we use cloud storage, security services, or analytics providers based in the U.S.
- Other Countries – Depending on our business partnerships, regulatory obligations, or technological infrastructure.
Our choice of storage locations is determined by operational efficiency, security measures, and compliance with applicable laws. We take necessary precautions to ensure that data stored in any jurisdiction is protected under robust security frameworks.
8.2 Cross-Border Transfers
By using our Services, you acknowledge and agree that your personal data may be transferred, processed, and stored in countries that may have different data protection laws than those in your home country. These jurisdictions may not provide the same level of legal protection for personal data as the laws in your country, such as the General Data Protection Regulation (GDPR) in the European Union or the California Consumer Privacy Act (CCPA) in the United States.
To protect your data during international transfers, we implement the following safeguards:
1. Compliance with Legal Frameworks
We adhere to recognized data transfer mechanisms, including:
- Standard Contractual Clauses (SCCs) – Where applicable, we enter into legally binding agreements based on EU-approved SCCs to ensure adequate protection for transferred data.
- Adequacy Decisions – If we transfer data to a country that the EU or other regulators recognize as offering sufficient data protection, we comply with the relevant adequacy framework.
- Binding Corporate Rules (BCRs) – For intra-company transfers, we ensure compliance with internal privacy policies that meet international standards.
2. Encryption and Secure Data Transmission
To safeguard your personal information during transfers, we use encryption protocols and secure transmission methods, including:
- SSL/TLS encryption for data transmitted over the internet.
- End-to-end encryption for sensitive personal data.
- Data access controls to prevent unauthorized access.
3. Third-Party Data Protection Agreements
When engaging with third-party service providers (such as cloud hosting, analytics tools, or payment processors), we ensure that they comply with applicable data protection laws and implement contractual safeguards to protect your personal data.
4. User Rights and Control Over Data Transfers
If you are located in a jurisdiction with strict data protection laws (such as the EU under GDPR), you may have the right to:
- Request information on cross-border data transfers – You can inquire about how your data is transferred and the safeguards we have in place.
- Opt-out of certain transfers – Where legally permissible, you may request restrictions on international data transfers.
- Request data deletion – If you do not agree to international data transfers, you may request data deletion, subject to legal and compliance requirements.
8.3 Risks Associated with International Transfers
While we take every reasonable measure to protect your data, it is important to note that:
- Some jurisdictions may have weaker data protection laws than your home country.
- Governments or regulatory authorities in certain jurisdictions may have broad access rights to data stored within their territory.
- Certain legal remedies available in one jurisdiction may not be enforceable in another.
9. Children's Privacy
Magpie Markets Limited is committed to protecting the privacy of minors and ensuring that our Services are used only by individuals who meet the required age criteria. As part of our compliance efforts, we strictly enforce policies that prevent the collection and processing of personal data from individuals under the age of 18 years.
9.1 No Use by Minors
Our Services, including our website, platform, and any related offerings, are not intended for individuals under the age of 18. By using our Services, you confirm that you are at least 18 years old or meet the legal age of majority in your jurisdiction. If you do not meet this requirement, you are strictly prohibited from accessing or using our platform.
9.2 No Intentional Collection of Minors' Data
We do not knowingly collect, store, or process personal information from minors. We design our platform and marketing materials to target only individuals who meet the legal age requirement. Our identity verification and compliance procedures, such as Know Your Customer (KYC) and Anti-Money Laundering (AML) checks, further ensure that underage users are not allowed access to our Services.
If we become aware that we have inadvertently collected personal data from an individual under the age of 18, we will take immediate steps to:
- Delete the data from our records.
- Restrict access to our Services for the underage individual.
- Implement additional measures to prevent such occurrences in the future.
9.3 Compliance with Legal and Regulatory Standards
Our commitment to children's privacy aligns with international data protection laws, including:
- General Data Protection Regulation (GDPR) (EU) – Article 8 of GDPR sets strict requirements on the processing of children's data and parental consent for users under 16 years (or a lower age set by individual EU member states).
- Children’s Online Privacy Protection Act (COPPA) (U.S.) – Prohibits the collection of personal information from children under 13 years without parental consent.
- Other Jurisdiction-Specific Regulations – We ensure compliance with additional child privacy laws applicable in different regions.
By enforcing these policies, Magpie Markets Limited aims to create a safe and legally compliant environment that protects the privacy and security of all users. If any changes to our approach to children’s privacy are required due to evolving regulations, we will update this section of our Privacy Policy accordingly.
- Changes to This Privacy Policy
At Magpie Markets Limited, we are committed to ensuring transparency in how we handle your personal data. As part of this commitment, we reserve the right to update, modify, or amend this Privacy Policy at any time to reflect:
- Changes in legal or regulatory requirements, including compliance with data protection laws.
- Updates in our business operations, Services, or technology infrastructure.
- Enhancements to our security and privacy practices to better protect user information.
10.1 Notification of Changes
Whenever we make significant changes to this Privacy Policy, we will:
- Post the updated version on our official website and within our platform.
- Indicate the "Last Updated" date at the top of this page to reflect when the latest modifications were made.
- Provide a summary of key updates in a visible and accessible location if the changes are substantial.
If required by applicable laws, we may also notify users via:
- Email notifications to registered users.
- In-platform alerts or pop-ups prompting users to review the new terms.
10.2 Your Responsibility to Stay Informed
\We encourage all users to review this Privacy Policy periodically to stay informed about how we collect, use, and protect personal data. Your continued use of our Services after any revisions to this Privacy Policy constitute your acceptance of the updated terms.
If you do not agree with the revised Privacy Policy, you should discontinue the use of our Services and may contact us for any clarification regarding your data rights.
11. Contact Us
If you have any questions about this Privacy Policy, you may contact us at:
Magpie Markets Limited
P.O. Box 4301, Road Town, Tortola, VG1110, British Virgin Island